Terms & conditions

Any customer accessing the website or placing an order with Mailbox Mania through the website will agree to be bound by the terms and conditions below.
If not please discontinue from using this site.


All published prices where products can be bought directly from the website include vat at the current rate. All invoices will show the vat inclusive price. We reserve the right to change the prices at anytime.

Where a pallet delivery is required excess delivery charges may apply but will be agreed with the buyer first.

Cancellation & Returns Policy

Any order maybe cancelled EXCEPT for our commercial multi occupancy units manufactured in Spain (not including the individual multi occupancy units)

  • (a) By emailing us at or calling 01274 728903 before the goods have been despatched. A full refund will then be given.
  • (b) All goods that have been despatched from our UK warehouse may be returned within 14 working days from receipt of goods for exchange or a refund. The original return cost and redelivery cost of the exchange will be borne by the buyer. Any multi occupancy item that is despatched directly from our Spanish manufacturer is supplied on a non return basis unless an error has been made by Mailbox Mania ltd
  • (c) Any item despatched directly from suppliers Flexbox Sweden or Bobi Holland can be returned under the same terms as sub category B directly to themselves and not directly to Mailbox Mania
  • (d) All items must be returned in its original packaging, complete and resaleable. If not no credit will be given. Please ensure a copy of the original delivery note is attached so we can track the oiginal order electronically.
  • (e) All returned product will be thoroughly checked and placed back into stock. If any item is returned damaged in any way not allowing it to be resold photographic evidence will be sent to the buyer within 3 working days and no credit will be raised.
  • (f) Any item received damaged or faulty will be exchanged. Notification and photographic evidence is strictly required within 7 days to authorise a replacement or refund. If notice is not given within 7 days no credit or replacement will be given. Replacements where applicable will be within 2-3 working days UK mainland only (longer for certain products) of acceptance by Mailbox Mania.
  • (g) There is a standard restocking charge of 25% of the total value including delivery on all Fixed depth mailshutes (manufacturers policy)

Manufacturers Warranties

Whilst all manufacturers offer at least a 12 month warranty on all products, if any steel items or stainless steel items under £100.00 are to be installed within 5 miles of any coastal area there could be the perpensity for rusting. For this reason rusting WILL NOT be covered under the 12 month warranty on ANY steel postboxes installed within this proximity. For coastal environment purchase only certain stainless steel models should be considered for longevity and protection. Please read the notes in the stainless steel postbox categories for purchasing suggestions.

Commercial Multi Occupancy Units (not including individual multi occupancy units)

All commercial mailbox banks are non returnable and are final at point of order. Any damages/inperfections must be notified within 3 working days from the date of delivery (photographic evidence will be required) and then rectified accordingly.

Please allow up to 5% tolerances on all drawing dimensions supplied

Secured by Design

Mailbox Mania does not claim in anyway to be affiliated or approved by Secure by Design to any of its programs. Mailbox Mania, where possible, tries to follow the guidelines and suggestions made by SBD on some of its mailboxes which can be helpful to procurement. Full details of its guidelines can be found on the website


Please refer to the delivery tab on the homepage.

While we offer a 1-2 working day delivery service (UK Mainland Only) delivery times maybe extended due to;

  • (a) Non UK mainland addresses where the excess charge has not been selected at checkout.
  • (b) Incorrect delivery information given at point of purchase.
  • (c) Product on specifically stating extended delivery times.
  • (d) Carrier delivery issues beyond our control.
  • (e) Product being out of stock – If a product is out of stock the buyer will be notified within 24 hrs advising so and also advising dates for incoming stock. An alternative product will be offered otherwise a full refund will be given and the order cancelled. The same applies to multiple item orders.

Title of Goods

The title of the goods will remain with Mailbox Mania Ltd until as such time where they have been delivered and signed for by the buyer or a 3rd party. Once signed for the title of the goods passes immediately to the buyer and all other conditions then apply as above.


All brand names, product names, titles and copyrights used on this site are trademarks of their respective owners. Mailbox Mania Ltd gives no permission in respect of any brand name, product name, title and copyright and such may constitute an infringement of the holders right.