Delivery Options

Residential Mailboxes

Mailbox Mania use a network of nationwide carriers for our standard individual postbox deliveries. Prices are £7.96 for all next working day, signed & tracked UK mainland deliveries unless stated otherwise. For next working day, all orders must be received by 12.00pm. Any item not available on a next working day will be stated on the product listing. Any item over £100.00 is delivered FOC to UK Mainland only. Certain exclusions apply. Deliveries to the Isle Of Wight on a next working day are £20.00, Highlands, Isles, Scilly, Isle Of Man, & Northern Ireland on a 2 working day is a delivery cost of between £20.00 - £30.00, with all parcels up to 5Kgs. Please check delivery rates per area before ordering. We are currently not shipping to the Republic Of Ireland or the Channel islands

For confirmation the following postcodes come under the Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

For confirmation the following postcodes come under the Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Whilst the standard delivery time to the Scottish Islands is 2 working days during times of inclement weather it can take up to 5 days

Mailbox Mania will not be held responsible for late delivery issues outside our control whether it be the fault of the carriers or the fault of the customer, however we will always endeavor to sort them out

All orders placed by Midday Monday to Friday (not including commercial mailbox banks and some other products) will be delivered on the next working day on all standard carrier deliveries, not Royal Mail parcel service. e.g Orders placed Monday @ 11.00am will be despatched on Monday and delivered on Tuesday, orders placed on Monday @ 2.00pm will be despatched on Tuesday and delivered on Wednesday.

All items need to be signed for by the customer unless prior alternative delivery arrangements have been made such as requesting the item to be left in a safe place. By doing this both the carrier and Mailbox Mania relinquish all responsibility and the item becomes the property of the customer. If the carrier is unable to deliver as their is nobody in at the designated delivery address the carrier will leave a card with the carrier depot details requesting the customer directly to contact them in order to rearrange another suitable delivery date. If no contact has been made within 3 working days the item will be returned to Mailbox Mania as a failed delivery and another delivery charge will be applied for any redelivery.

Any item (not including commercial mailbox banks) that is received damaged (subject to photographic evidence) will be exchanged as long we are notified strictly within 7 days and the photographic evidence supplied within that 7 days (as we claim against the carrier). Failure to adhere to the timescales will result in no exchange.

The damaged item maybe collected at the same time as the replacement is delivered at no extra charge to the customer. Any item that is returned due to customer error will be at the customers own expense with a refund being raised less the original delivery charge. Any item returned damaged at all will not be eligible for any refund.

Commercial Multi Occupancy Mailbox Banks

We will endeavor to deliver the Goods to you on or around the delivery timescale on the original (or last) quotation provided

All delivery timescales will start once payment has been made (or alternative payment arrangements agreed in writing) and when the order is put into production

Delivery of the Order shall be completed when we deliver the Goods to you

We will take reasonable steps to meet the delivery timescales set out or as otherwise agreed between us. However, dates and periods for delivery are only approximate and are not essential terms and occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you. Under no circumstances shall you be entitled to recover any losses including but not limited to loss of profits, penalty payments incurred or consequential loss or damage whatsoever arising from or in connection with delay in delivery or non-delivery.

Delivery will be to the address provided by you in the Order unless otherwise agreed in writing prior to dispatch of your Goods. Any change of delivery address once the goods are in transit may incur an extra delivery charge

You hereby acknowledge and accept that you (or a responsible person authorized by the company) will be responsible for checking and accepting delivery of the Goods and for the safe custody of the Goods and you will be asked to sign for a safe receipt.

Where you have signed for the Goods (including unpacked goods) as being received, it will be implied that you have checked the goods pursuant to your obligation and that the goods have been received in good condition and undamaged save for such instances where you have specifically signed for the goods as unchecked or damaged and have clearly detailed the specific damage sustained to the goods. By signing for the goods you are taking ownership and responsibility for the delivery and all liabilities at that point are passed to the customer. If a driver requests the customer name as acceptance of a safe delivery this must be refused and a customer signature given. No other proof of receipt of a safe delivery will be accepted.

Any damages, defections or issues must be communicated in writing with photographic evidence within 24 hours of signature of receipt of goods as damaged.

If goods can’t be fully checked before a signed safe delivery, the delivery must be signed as "unchecked" & the pallets(s) must then be immediately inspected in its entirety as soon as the driver has left. Any damages, defections or other issues must be communicated (with photographic evidence) within 24 hours in writing otherwise no liability will be accepted

Any external pallet or wrapping damage that causes a customer to believe there may be potential damage (if the whole consignment has not been checked) to the goods, must be noted when accepting the delivery by customer signature only (verbal acceptance will not be accepted) and acknowledged by the transport driver. A copy of the noted damage will be requested should the need for any insurance claim arise. For any external packaging or goods damage, without written & signed acknowledgement of the damage when requested, no liability will be accepted.

Any order that is not accepted at point of delivery, at the request of the customer and returned to the transport depot will be subject to a re delivery charge if the return was found to be no fault of either Mailbox Mania Ltd or any of our authorized delivery companies and that our delivery terms & conditions were not followed.

All deliveries are palletised kerbside drop off only. Where there are no steps, curbs or obstructions, if safe to do, the driver maybe able to deliver inside the building at their discretion. All deliveries are made with pallet trucks. If any steps, curbs or obstructions are at the delivery address, the customer must take the above into consideration & make provision for the goods to be moved after delivery.

In case of any minor cosmetic or mechanical damage, please do not reject the delivery and contact Mailbox Mania ltd immediately as this can be remedied by us without the need for the delivery to be rejected

The Goods will be at our risk or the risk of any courier that we shall select to distribute them until delivery.

Subject to the following clauses, we shall not be responsible for any losses that you suffer in connection with our failure to comply with these Terms, except for those losses which are a foreseeable consequence of such failure

We shall not be responsible for losses that result from our failure to comply with these Terms which fall into the following categories:

(a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

(b) loss of goodwill or reputation.

(c) special, indirect or consequential losses.

(d) damage to or loss of data.

(e) any waste of time; or

(f) theft, fire or vandalism (including but by no means limited to any losses suffered as a result of the theft of mail or any items from any Goods supplied by the Company).

By purchasing any product via the website or directly with Mailbox Mania both Mailbox Mania and the customer become bound by these terms & conditions